HP Officejet 7680 Installation Issues

Let me give you a warning, if you want to spend all of your time trying to reinstall this printer, then feel free to purchase an HP Officejet 7680 All-in-One device. I am absolutely convinced that HP could care less if this printer ever installs correctly. I've read every HP related forum, talked to multiple techs for hours on end and nobody can help. Their solution, re-image the PC......are they serious!!!! That is the easy way out...this is their product and it should be fixed by an HP Technician.

Here is the issue:
Installing the device is OK the first time around. Printer/Scanner/Copier works great on Windows XP/Vista. Problems beginning if the device needs to be reinstalled or drivers need updating. Recently, I had an issue where Microsoft Word 2007 was closing unexpectedly and I discovered on HP's website that the cause was their Officejet 7680 driver. It says it clearly on their support site:

Fixes
* Possible loss of print job when printing from simplex and duplex mode.

* Unexpected closure of Microsoft Office PowerPoint application.

Of course it just says Powerpoint, but it was happening for all Office applications. I attempted to upgrade the driver, when I did, installation got stuck at 96%, never finished. (I waited for 30 minutes). So, I started doing some research and I found what was supposedly some steps to take to troubleshoot the installation.

See HP's recommended troubleshooting

So, I did exactly what this page said to do....no luck. I spent 4 hrs attempting to fix this. The printer works fine, but you can not scan at all.
Just my opinion, but there should never be this much trouble installing a device. HP needs to step up the troubleshooting solutions!

Update: These installation issues also occur with the HP Officejet 6310.

Comments

5 Responses to “HP Officejet 7680 Installation Issues”

Anonymous said...
May 26, 2008 at 12:28 AM

I too have bought the 7680, and now I'm returning it. Couldn't get it to install until the 4th try, no idea why it did finally install, and then on 3 more computers I was unable to install it. Tech support has been useless, and the driver is so bloated I really don't know what to do with it. I think a DOD level file shred of the driver might make me feel a little bit better, but the overall pain that this printer has caused towards a working network is just not worth it, going to Brother Printers now.

Anonymous said...
October 19, 2008 at 2:56 PM

I have sucessfully without any hitches installed this on 2 computers. but the 3rd, (actually the same computer but different hard drive running the same os, XP pro), it will not install at all.

the printer sometimes shows up in the printers and faxes panel, and sometimes it doesn't.

the printer prints and everything but the solution center says there is no printer found and doesn't open.
the software is the downside to this printer. If it wasn't so nice I would def take it back.

all of this is odd to me because it installed perfectly on 2 computers.

Anonymous said...
November 8, 2008 at 4:55 AM

This is exactly the problem. I'm stuck trying to reinstall after my system upgraded to XP SP3. This cased the solution senter to fail.

Now I'm stuck. Not possible to uninstall the software .....

September 26, 2011 at 3:33 AM

Thanks for the heads up! Im buying an epson instead.

November 24, 2011 at 11:39 PM

Thanks for sharing this useful tips on Hp printer.

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