Upgrading template today

Today, RChase Computer Consulting is under going an upgrade. Things make look funny throughout the day......hopefully, if all goes well, the new template will be in place by tomorrow morning. Stay tuned for future posts relating to Windows XP, Windows Vista and computer troubleshooting.....

Print jobs Backwards After SP3 Installed

Today, I came across a client that had some print jobs that were printing out backwards. Never having seen this before, I had to make sure she was telling the truth so I printed a test page from her HP Officejet printer at her desk. Sure enough, the test page printed out backwards. I had no idea why this happened. The only thing that was different in the past few days was that we (meaning the IT dept) did a mass install through WSUS of Windows XP SP3. Apparently, SP3 was the culprit although I am not sure why but here is what happened:

On the print preferences tab of the print queue, there was an option called "mirror image". Somehow, it much have been turned on which causes print jobs to come out backwards. I turned the feature off and printed another test page with no issues. This did not seem to affect network printers, just her local desktop printer.

To give proper credit, I found the solution here: Microsoft Technet

Apparently, this may only be happening if its an HP Officejet printer. Has this happened to you? Do you know why SP3 may have caused this change? Let me know.

HP Officejet Installation issues again

A few months ago, I wrote about having some installation issues with an HP Officejet 7680. Well, I might as well go on record to say that these installation issues occur with most HP Officejet models. I attempted to install an Officejet 6310 today and the same HP installation issues occurred.

At about 25 minutes into the 6310 install, the installer got stuck at 96% and stayed there for another 20 minutes or so before I gave up. This should not be the case. So I decided to unplug the USB cable, and suddenly, the installation finished!. But I was very suspicious so I opened the HP Solution Center and of course, I get the following message:

No HP devices detected. HP solutions Center will close now.

(So basically, the 6310 installation is now corrupt.)

Here is what did to fix the installation issues for the Officejet 6310, you can try it for the Officejet 7680 too, but good luck!

1) Remove all HP software from add remove programs.(in both cases, the client had older printers & scanners installed previously).

2) End any remaining HP****.exe tasks running in task manager.

3) Delete all HP and Hewlett Packard folders located in these areas:
c:\program files\hp
c:\program files\hewlett packard
c:\program files\common files\hp (or hewlett packard or both)

4) Delete all HP & Hewlett Packard registry entries found (do at your own risk).

5) Download latest full software package from HP.com for the correct model Officejet device.

6) Reboot PC and then install HP Officejet 6310 again using the file you just downloaded and not
the install CD.

I can not guarantee this will work for you, but nothing else I found online worked.

Did you have success? Let me know.
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